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Tipping Building Staff Over The Holidays: Brick Underground's 2017 Guide

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It's easy to view tipping your building staff as just another headache alongside gift shopping, meal planning, holiday-party hangovers and all the rest. Another way to look at it is a bright spot in a tough time: Tipping is your opportunity to show your thanks to the hardworking staff who keep your building running efficiently--especially as the season of giving progresses and your doorman or concierge (if you have one) begins to double as your personal package handler.

Tipping is also a fraught process. Whom should you tip? How much? When? And, in some cases, should you tip at all? 

[Editor's note: This story was first published in 2013, and has been updated annually since.]

Here are our tried and true strategies for mastering tipping season. And to find out what your neighbors are planning to tip this year, take our two-click annual tipping poll.

(For the seasoned tipper seeking yet more guidance, check out our rundowns of holiday tipping pools, alternatives to cash tips, the renter-versus-owner tipping divide, and how to tip staff you hardly ever see. Plus, our two-minute video guide to tipping, and the inside scoop from doormen themselves.) 

Do I have to tip?

No. You’ll be in the minority if you don't, but tipping the staff during the holidays is a custom, not a requirement. Many building staffers tell us they treat non-tippers the same as tippers, just as plenty of others admit to extending fewer favors and smiles to non-tippers, or subtly encouraging them to "pay as you go"—in other words, to tip for each extra service staffers perform. 

(For more, see What happens to bad tippers and Is holiday tipping really necessary?)

How much should I tip building staff?

The precise amount depends on the size of your building (the larger the staff, the smaller the individual tips), quality of service, staff seniority, length of time you’ve lived there, whether you own or rent (more on that below), personal chemistry, your financial circumstances, and whether you're frugal, generous, or somewhere in between.

Here's a general framework, for you to use as you see fit:

  • Super, resident manager:  $75-$175 on average (broad range: $50-$500)
  • Doorman and/or concierge (the latter handles more personal requests, like lining up an emergency dog-walker):  $25-$150 on average (broad range: $10-$1,000)
  • Porter, handyman, and maintenance staff: $20-$30 on average (broad range: $10-$75)
  • Garage attendant: $25-$75 on average (broad range $15-$100)

How much should I budget in total for the entire building staff?

Much will depend on the size of your staff and the other factors cited above, but it may help to review  the results of Brick Underground's 2016 tipping poll, completed by more than 2,800 New Yorkers, to get a sense of what others do. Here's an overview:

My building's 'doormen' are actually security guards who don't do much besides sit there. How much should I tip them?

Some security guards do just sit there, whereas others work just as hard as doormen. In the former case, it's okay to tip on the light side.

One of my doormen is a jerk, and I never see my super. Do I have to tip them?

Rather than make what amounts to an all out declaration of war by completely withholding a tip, many residents in this position tip on the low end of the scale.  

In Brick Underground's 2012 Naughty vs. Nice Holiday Tipping Poll, 65 percent of nearly 600 voters with "bad" doormen said they still planned to tip them, usually in the range of $25-$50 apiece. As for those with delinquent supers, only 49 percent of the 455 respondents planned to give them some extra cash. Those who did were clustered in the lower end of the $25-$100 range. 

Should I tip the new doorman the same amount as the one who’s been here 20 years?

Newer doormen in their first few years of service often receive smaller tips. For instance, a first-year doorman may collect half what a senior doorman does.

Is it okay to tip my favorite doorman more than the rest?

It’s okay to play favorites, like tipping some doormen better than others depending on how useful they are to you. Just try to keep everyone’s tip within the range of acceptability.

Should the amount I tip correspond to the rent I pay, or to how many people live in my apartment?

Tipping is (theoretically) about rewarding service, not about how big your apartment is or how much you pay for it. If you’re a family that enlists a lot of help at the door corraling kids and strollers, or someone who works from home and receives a lot of deliveries or visitors, you probably get more assistance from the staff than a single person who travels a lot for work and doesn't order much online, so tip accordingly.

I’ve had a financial setback and can’t afford as much as last year. What should I do?

The staff is accustomed to senior citizens on fixed incomes tipping lightly, and they're usually “forgiven," though some workers say they won’t perform extra services for these residents for free. 

As for lost jobs, divorce, and other life challenges, many doormen tell us that if they receive a small amount—particularly from someone who normally tips just fine—they automatically attribute it to financial trouble, and say they don't need to hear, “Wish I could do more.” Of course, this won’t fly if you’re still taking your annual jaunt to St. Barts and waltzing in with Bergdorf’s bags. And if you ask for favors often, the “unable to make ends meet" excuse may eventually run its course.

My building has a tipping pool. Do I need to give individual tips on top of that?

In practice, many residents with tipping pools continue to tip individually, at least for the staff members they see the most.

Why do renters usually tip less than owners?

Renters, as a group, tend to tip less than condo and co-op owners in comparable buildings. Here's why:

  • Transience: Tips generally rise along with the amount of time you know the staff—and the amount of time you expect to need their services in the coming year—so part of the tipping disparity has to do with the less permanent nature of a renter’s life. 
  • Landlords: Some renters believe that holiday bonuses are the landlord’s responsibility, whereas in a co-op or condo, residents are the landlord.
  • Disposable income: There are far more renters at the early stages of their careers—and earning power—than owners. Renters simply have less money to spend on tips. Moreover, first-time renters who are also first-time New Yorkers may not be familiar with the custom of holiday tipping.
  • Property values: With so much invested in the building, owners have a bigger stake in how the building is cared for. 

Should I tip my landlord or management company?

What? Isn't the rent enough?! No, seriously, there are actually situations where a gift, if not a cash tip, makes sense. If you have a close rapport with your mom-and-pop landlord, a nice bottle of wine is not out of order. Similarly, if you are calling the management company every other day to see if a larger apartment has become available to accommodate your growing family, a little something to stay on the landlord's mind, in a good way, certainly wouldn't hurt.

How much should I tip non-building workers?

  • Cleaning person/housekeeper: 1-2 weeks of pay.
  • Cleaning service: Tip 15-20 percent throughout the year, as a portion of their earnings goes to the cleaning service. If the same crew cleans your apartment each time, a holiday tip (one week's pay) is appreciated.
  • Full-time nanny: One week's pay minimum, or two if you can afford it. Or, one week's pay and one week of vacation.
  • Regular babysitter hired occasionally: Consider $25-$50 in cash or a gift card
  • Regular dog walker: One week's pay
  • UPS delivery: Since UPS assigns drivers to specific addresses, $25-$50 if you have a lot of packages delivered. More if you have a lot of business-related deliveries. 
  • Mail carrier: By law, mail carriers can't accept cash or anything worth more than $20. In reality, some (but by no means most) residents do tip in the $25-$50 range, especially if they receive a lot of deliveries or a lot of mail that requires signatures. For a fuller discussion of the postal carrier tipping question, click here

You do not need to tip your property manager, contractor (plumber, electrician, etc.), or real estate broker.

When is the best time to give a holiday tip?

Doormen collect year-end tips from December all the way into February, but the bulk of the holiday cash crosses palms in the couple of weeks leading up to Christmas.

This is not, however, what staffers necessarily prefer. Many doormen tell us that the beginning of December is better, as it helps with their own holiday shopping. A few say they prefer the gratuities to be spread out, cutting down on the temptation to spend it all at once.

Do I have to tip at the holidays if I tip all year round?

Residents who tip year-round for extra services often go on the lighter side at year's end—at least with the staff who’ve been receiving those a la carte tips.

Do I have to tip for a full year if I just moved in?

It’s okay to prorate your gratuities, unless you didn’t tip for services performed in connection with the move itself.

Are checks okay, or do I have to give cash?

Cash is preferred, but as a precaution against sticky fingers, write a check if you’re handing the tip to a super or another staff member to pass on. (Note: Most doormen we spoke to prefer to get their tips directly rather than via the super or another doorman.)

Can't afford to tip in cash? All is not necessarily lost. Check out the Brick Underground Guide to Alternative Tipping for some creative workarounds.

Should I include a card or a note?

A plain white envelope is fine. No expensive cards are necessary. Most people keep notes short and sweet (“Thank you for your help this year” or “We enjoyed seeing your smile”) and that’s perfectly acceptable, though some doormen tell us they do appreciate a personal note explaining what exactly is most valued about their service.

Are food or gifts an acceptable substitute for cash?

They’re appreciated, but until colleges start accepting cookies for tuition payments or Con Ed for utility bills, gifts are no substitute for money. 

How do I tip staff members I rarely see?

You can ask the super or another staff member to hand out your envelopes, but as we mentioned, writing a check instead of using cash is better to reduce the possibility of pilfering. Include a holiday family photo if you think the recipient may not be able to connect your name to your face.

Do staff members tell each other how much they’re tipped?

Some do, so to be on the safe side, assume yes. Also, be aware that some staff members keep lists comparing your tip this year to prior years. You should do the same.

Should I bump up tips each year to keep up with inflation?

You don’t have to be quite that lockstep, but a bump up every two or three years isn’t unreasonable, all other factors being equal.

Are tips tax deductible?

If you run a business from home, you can claim a small deduction of up to $25 per staff member, categorized as a "business gift" on your tax return, says Manhattan accountant Koreen Jervis of Korjé Tax Professionals.

The percentage you can deduct must correspond to the amount of your apartment used as office space, however. That means that if your tax return states that 25 percent of your apartment is used for business, you will only be able to claim 25 percent of the $25 deduction, which works out to $6.25 per tip-ee.

 

 

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